Privacy Policy
Last updated: August 31, 2026
1. Who We Are
Connecting Call Center LLC ("we," "us," or "our") operates the website connecting-callcenter.com. We are a limited liability company registered in Wyoming, USA.
- Address: 34 N Franklin Ave, Ste 687 #5174, Pinedale, WY 82941, United States
- Email: azo@connecting-callcenter.com
2. Information We Collect
When you submit a form on our website, we collect the following information:
- Contact information: name, phone number, email address
- Location information: ZIP code, state
- Project details: information about your home service needs (e.g., type of issue, timeline, number of windows)
- Consent records: timestamp, IP address, user agent, and the text of your consent at the time of submission
- Compliance data: TrustedForm certificate URL for TCPA verification
- Attribution data: UTM parameters, Google Click ID (gclid), referring page URL
3. How We Use Your Information
We use the information we collect to:
- Connect you with qualified service professionals in your area
- Contact you by phone, SMS, or email regarding the services you requested
- Verify the authenticity and quality of leads
- Maintain compliance records for TCPA and other applicable regulations
- Improve our services and website
4. How We Share Your Information
We may share your information with:
- Service providers: Licensed contractors and home service professionals who can address your needs. These providers are independent and we do not warrant or guarantee their work.
- Lead buyers: Companies that purchase qualified leads to connect homeowners with service professionals.
- Technology partners: Service providers who help us operate our website and process data (e.g., hosting, analytics, compliance verification).
We do not sell your information for purposes unrelated to connecting you with home service professionals.
5. TCPA Consent
By submitting a form on our website and checking the consent box, you expressly consent to receive calls and/or SMS messages, including those made by automated dialer or prerecorded voice, from Connecting Call Center and its partners at the phone number you provided. Your consent is not a condition of purchase. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Consent records and compliance data may be retained for a longer period to demonstrate regulatory compliance.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw your consent at any time
To exercise any of these rights, contact us at azo@connecting-callcenter.com.
8. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information. To exercise these rights, contact us at the email address above.
9. Cookies & Tracking
Our website uses:
- Google Analytics: to understand website usage patterns
- Google Ads: conversion tracking to measure advertising effectiveness
- TrustedForm: to verify and certify consumer consent for compliance purposes
You can manage cookie preferences through your browser settings.
10. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All form submissions are transmitted over encrypted (SSL/TLS) connections.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this privacy policy from time to time. We will post the revised policy on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this privacy policy or our data practices, contact us at:
- Email: azo@connecting-callcenter.com
- Address: 34 N Franklin Ave, Ste 687 #5174, Pinedale, WY 82941, United States